A careful first look
Your item is assessed before a solution is proposed. Materials, compatibility, existing condition and parts availability can all affect what is possible.
OUR PROMISE
Good work starts
with clear expectations.
Careful assessment. Plain-language advice. An agreed plan before the work begins.
A clear agreement
The scope, expected cost and likely timing should be explained before work starts. If the assessment changes, the next step should be discussed.
Care beyond collection
Ask about care instructions and any applicable service or product warranty when you collect your item.
Questions welcomed
If something does not seem right, contact the team with the job details so the concern can be reviewed.
WARRANTY DETAILS
Ask us about your job.
Any warranty on our work depends on the job and the parts used. Ask when you book in and we’ll explain what applies before any work starts.
NEED A HAND?
Got a key to cut
or something to fix?
A key to copy. Something to repair.
A gift to engrave.